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Toll free at 1-855-HEA-PLUS ( 1-855-432-7587)
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Most Viewed FAQs
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How can I see my application?
If an application for you or another household was submitted online through your Health-e-Arizona Plus account, you will be able to view a summary of the application by clicking on the "View Application Summary" link next to the application on your Home Page. Applications you send using your account will remain in your account for five years.
If a paper application was sent to us, or your application was created and submitted on your behalf by someone else (for example by your Authorized Representative, a state worker, or a community assistor), you can upload the application to your account, by completing one of the following:
- If you created your account after the application was submitted, look for the Application Access Code in the letter sent to you. Click on the “Enter Application Access Code to Access Existing Application” link in the menu of your Home Page, and enter the code. The code will expire 60 days from the date of the letter.
- If you created your account before the application was submitted, or the Application Access Code in the letter has expired, you can get a new code. Click on the “Request Application Access Code to Access Existing Application” link in the menu of your Home Page, and enter the information to get the new code. Click on the “Enter Application Access Code to Access Existing Application” link in the menu and enter the new code.
When the code is accepted, you will be able to view the application, and any letters sent to you for the application, in your Health-e-Arizona Plus account
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How do I go paperless?
You can sign up for paperless delivery of your AHCCCS letters and start getting alerts. If you choose to go paperless, we will send you an alert when there is a letter available for you to view in your Health-e-Arizona Plus account. Here’s how:
- Log in to your Health-e-Arizona Plus account.
- Go to “Message Center” on the toolbar.
- Click on “Manage My Alerts and Letters.”
- Choose your preferred letter and alert options. You may choose to receive alerts by email, text message, or both.
To view your letters:
- Go to “Message Center” on the toolbar.
- Click on “Letters and Requests for Information.”
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02 - What am I signing when I apply for benefits?
A signed completed application is required to determine if you are eligible for benefits. If you apply using your Health-e-Arizona Plus account, you may sign your application electronically.
To electronically sign your application, you will be asked to agree that by entering your name and checking a box you understand it is your legal signature, and it is the same as if you had signed your name on paper.
By signing your application, you are indicating that you have read and agreed to the Declarations page, which informs you what is expected of you, what your rights are, and what the rules and penalties are. The Declarations also displays the Statement of Truth, which informs you that by signing your application, you are swearing under penalty of perjury that the information you are providing is truthful.
After adding your electronic signature, click on the “Next” button to submit your application.
To view the Declarations before you begin an application, see “Declarations for Medical Assistance, Nutrition Assistance and Cash Assistance (FAA-1724A)” in the Forms section of the Health-e-Arizona Plus Help Center.
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01 - What do I need to know before I begin an application in Health-e-Arizona Plus?
Before you begin your Health-e-Arizona Plus application, here are a few things you should know:
The application is compatible with the browser versions listed in the FAQ "Which internet browsers are compatible with Health-e-Arizona Plus?"
First, you must create an account. This is done in five easy steps:
You must have an e-mail address to create an account. If you do not have an e-mail address you can get one FREE from Outlook, Yahoo or Gmail.
- Read and accept the user agreement.
- Enter the requested information.
- Create a User Name and password.
- Select and answer Secret Questions.
- Activate your account with the Personal Identification Number (PIN) that Health-e-Arizona Plus sends to your e-mail address.
Once you have logged into your Health-e-Arizona Plus account, you can begin your application. You will get to decide which programs you want to apply for:
For information on how to apply for Arizona Long Term Care System (ALTCS), see the FAQ "ALTCS: How do I apply for the Arizona Long Term Care System (ALTCS)?"
Everything entered in Health-e-Arizona Plus is sent through a secured server and is considered strictly confidential.
In the application, we may ask questions about the people in your home, your money, and your bills. You MAY need the following information for all persons for whom you are applying:
- Social Security Number
- Date of birth
- AHCCCS ID number
- Income information, such as job, child support, or any other sources
- Health insurance information
- Proof of U.S. citizenship and identity for U.S. citizens
- Proof of immigration status for non-U.S. citizens
- Resource or asset information, such as checking and savings accounts
- Housing expenses, such as rent, mortgage and utilities
- Proof of recurring medical expenses for anyone in the household age 60 and older, blind, or disabled
It should take between 20 and 45 minutes to complete the application, depending on the number of people in your home and the programs for which you are applying. You will have a chance to review the information that you enter and make any changes or corrections as you complete the application. After you have entered all your information, you will sign your application electronically and submit it to us. See the FAQ "02 - What am I signing when I apply for benefits?" for the information that you must read and agree to in order to submit your application.
NOTE: Applications that are started but not submitted within 30 days will be deleted.
The date you sign and submit your Health-e-Arizona Plus application is important. See the FAQ "What is the date of my Health-e-Arizona Plus application?" for more information.
It is important that you choose an AHCCCS health plan if you apply for Medical Assistance. We recommend that you research the available health plans in your county before you begin your application so you can make your selection during the application process. See the FAQ "How do I choose a health plan?" for more information.
Before you can get benefits, DES or AHCCCS may need to get proof of some of the answers you have given. You can provide your proof through Health-e-Arizona Plus. To learn more about how to do this, see the FAQ "How do I provide documents for an application, change, or renewal?"
An interview is required for Nutrition Assistance or Cash Assistance, but NOT for Medical Assistance. When applying for Nutrition Assistance or Cash Assistance, you or your representative must complete an interview in person or by phone. If you need special accommodations for an interview, please call (855) HEA-PLUS (855-432-7587).
For Nutrition Assistance, your application will be screened for Emergency Nutrition Assistance benefits and, if eligible, your household will receive Nutrition Assistance benefits within seven days of the application received date.
If you want to apply, but you do not want to complete the Health-e-Arizona Plus online application, you can complete a paper application or have a state worker or community partner complete an application for you. You can print a blank application from the Forms section of the Health-e-Arizona Plus Help Center. See the FAQ "Where can I go to apply for benefits?" for the address to mail your application, and for locations of state offices and community partners.
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How can I find out if I may be eligible for Medical Assistance, Nutrition Assistance, and Cash Assistance?
The best way to find out if you can get Medical Assistance, Nutrition Assistance, and Cash Assistance benefits is to apply. We need to know the gross income of all the people in your household. Gross income is the amount of income before deductions. Based on your household''s situation, we may not use all of your gross income to determine if you are eligible. You can also use the screening tool to do a quick check based on your household size before you apply. Each household has different needs, so the screening tool should only be used as a guide. Go to the screening tool as follows:
Without logging in to a Health-e-Arizona Plus account:
- On the Health-e-Arizona splash page, click on the "Get Started" button under "Individual and Family." This will take you to the "Individual & Family" page.
- On the toolbar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
Logged in to your Health-e-Arizona Plus account:
- On your "Home Page" tool bar, click "Tools."
- In the menu for "Tools," click "Quick Screener." This will take you to the "Quick Screener" page.
Enter your information, and click on the "See Results" button. For more accurate results, click on the "Advanced Screener" link, and complete the Advanced Screener.
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